VXI Global Solutions - Transformative Customer Care Services

Our Company

VXI Global Team provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 45,000 people who are part of the VXI family in 42 locations in North America, Asia, Africa, Europe and the Caribbean. rite your text here...

Our History

Founded in 1998 in Los Angeles, we expanded operations into China in 2005 as one of the few U.S.-based customer-care organizations in the country. Today VXI plays a key role partnering with multinational companies as they expand their reach into one of the world’s largest global economies.

In 2013, Bain Capital made a minority investment in VXI, and in 2014 we acquired our global CX innovation division, Symbio, to expand into CX development and digital innovation. In 2017, the Carlyle Group became VXI’s majority investor. In 2019, we acquired Memory Science, adding to our unique portfolio of instructional design tools. In early 2020, we opened our first VXI Center of Excellence to develop advanced solutions focused on automation and integrating advanced technology into the customer care experience.

About 
VXI Impact Hubs

VXI Impact Hubs connect leading brands with top talent in underserved communities, creating jobs, enhancing skills, and driving economic growth through physical and virtual contact centers and partnerships with minority-serving institutions.

Our Goal?

To create 2,500 jobs in underserved communities by 2025....

Customer experience transformation, in short, is the relentless pursuit of simplicity. Ask customers what they want, and they'll tell you - a simple and seamless experience. Seemingly obvious right? But in practice, achieving simplicity means having to get good at managing complexity behind the scenes.

Today's operating environment challenges CX professionals to transcend complex technology stacks, broken processes, constrained resources, and traditional thinking to provide frictionless customer support.